Introducing Data Management Assistance Corporation

Data Management Assistance Corporation was founded in 1989 to provide data capture solutions for organizations such as service bureaus, state and county governments, health care companies, pharmaceutical manufacturers, utilities and postal services.  The company’s four founding principals had been working together in the service bureau industry since 1972 when they decided to establish what they hoped would become the premier software developer for the data capture industry.  Their combined 68 years of experience, sound planning and careful management has made DMAC the dominant company in its field.

In the early 2000's two of the founders retired. Under the direction of the remaining founders a new younger DMAC team has acquired serveral additional software products. In addition expanding DMAC's revenue, these products will allow DMAC to capitalize upon and expand DMAC's expertise in reliable, high speed, multi-user, database software products.

DMAC’s flagship product, Unibase by DMAC, provides processing for image entry, data entry, OCR/ICR reject repair and file output or SQL interface on a broad spectrum of operating systems and the internet.  DMAC currently supports more than 5000 workstations in well over 400 separate companies worldwide.  The United States accounts for approximately 75 percent of the company’s business with the balance coming from England, Canada, the Caribbean, Mexico, Latin America, India, Sri Lanka, Australia, Philippines, Taiwan, and Singapore.

Service and support are top DMAC priorities.  During business hours, service representatives answer customer calls personally.  Email is acknowledged and answered on the day of receipt, or first thing in the morning for overnight transmissions.  The majority of customer problems are resolved “same day” with the balance averaging less than a second day.  Bugs are frequently fixed within hours and rarely take more than five days.  Most Unibase by DMAC new release enhancements originate with DMAC customers working with DMAC’s development team.  Considering DMAC’s personalized, solution oriented service, it’s easy to understand why customers frequently respond with comments like the following:

 “I recently contacted DMAC for some technical assistance . . . I was put in touch with Noreen . . .  I truly wish that there were more people like Noreen in positions that have to deal with customers.  Noreen was more than helpful, extremely friendly and handled my concerns with an attentiveness and genuine concern that was uplifting considering today’s cold “Non Customer Service” oriented society.  Noreen is certainly an asset to DMAC!”

Kevin J. Barnes
Office Manager
Charlotte Data Entry Center, Inc.

“Over the past five years, I have spent many thousands of dollars with many different vendors building up my business.  There is not one vendor who can even come close to the superior service you provided during installation.”

Michael Fred
President
American Caging, Inc.

 “You guys are great!!  Your support and follow-through have been terrific.  Please accept our thanks for all of your customer-oriented support.”

Gary Kilvinger
Firstar Bank
 

“DMAC’s down-to-earth approach and personal attention, coupled with the versatility of the Unibase software, led to HDS choosing Unibase for its new facility.  Installation, training and initial format programming all went precisely as promised, allowing HDS to meet all of its startup and production targets.”

Edmund Hevener
Highland Data Services

Data Management Assistance Corporation
705 1St Street, Suite 104
Marble Falls, Texas 78654
830-265-4551 - fax 830-693-0988
info@dmac-unibase.com  -  www.dmac-unibase.com