As DMAC grows, thanks to our clients, DMAC knows that the key to our success has been great client support. Tina Kay, DMAC's Vice President of Client Support, has created three groups for client support to continue to provide excellent support to all. While today not all functions are separate (cannot cut people in half and expect them to function),  as we move into the coming months, the groups will develop their own expertise. The groups are 1) Hotline Support, 2) Consulting and 3) Accounting.

Noreen Dunlap now leads the hotline support group.  Noreen in the past several years has worked in almost every group at DMAC, usually helping set up the group then moving on.

She will be turning over the first line Quality Assurance testing to the Development  group. Final Quality Assurance for all released products will remain in Noreen's group.

Tina Kay will start up the new Consulting group.

Noreen and Alice Foley of the Accounting group have been working steadily on making sure our financial transactions with our clients are handled properly. Accounting, from after client billing forward,  is now being split off from client support.

New Faces in These Groups

Deborah  Link joined Hotline Support in the first  quarter.  So far  Deborah's  course work has  been  TestOut's  Networking Essentials,  DMAC's  Fundamentals of Data Capture,  and  EEI Training's  Ventura  Publisher. She is headed  to  the  Comp TIA's  A+ Certification   vendor neutral course this month.

Linda Dimick, one of the newest members of Hotline Support, comes to DMAC from the executive offices of a local silicon industry company where she provided support in all the computer products used in the company. ( A lot of Microsoft products!).

Stacey Jenkins, the other newest member of Hotline Support, comes to us from a position with a local engineering company where she worked in quality control.

Paul Grewal, our summer intern in Consulting, is a  rising junior  at  University  of Virginia. Once Paul finished installing the dozen or so new computers slated to be installed at DMAC this summer, Paul  switched to the new Consulting group where he is  tackling  our 'multipunch  opportunity.'

Multipunch, A Consulting Example

Tina Kay traveled to  Cincinnati to learn just how  clients  are using multipuch (yep, truly column binary from IBM 360 days) for inputting banners and stubs to programs.  This month we hope to deliver to several waiting clients our solution  for  creating  these  unusual  mainframe  computer inputs.  Paul's working in Consulting because the solution is  being written in DMAC's  AID language.

Also, on the trip back from Cincinatti, Tina decided that the time had come for DMAC to offer assistance to DMAC clients in the use of the Unibase by DMAC environment. Knowing the tight client budgets, Tina felt DMAC could train sufficient experts in our environment that clients could count upon DMAC for overload work, new jobs, first time through stuff, etc and DMAC be fairly compensated for such effort..

Carolyn Avera has been waiting for the day the Consulting Group could be formed.  Catherine Tarbox (#1 daughter now at pcorder.com) has screamed that we had to provide the consulting to our clients.  Share the knowledge,etc.

All groups at DMAC will lend a hand to help the consulting group begin. No doubt the road will be bumpy at first -- but our clients needs must be met.