Setting Up A Knowledge Database

"One, with the larger number of varying experience Hotline Support people, we want to see if more experienced people can pass on knowledge to the newer people in some sort of knowledge database," Bill continues.

Expedite Client Requests

"Two, with the quality assurance group being separated from us, we also want to make sure that all client suggested enhancements are documented so that we can send these directly to the programming group in a manner consistent with maintaining tight control of testing enhancements in the Unibase by DMAC environment."

Data To Be Available At All Times

"Three, we want to feed our new World Wide Web Internet site (www.dmac-unibase.com) and our BBS with this information so that it is available twenty four hours a day," finished Bill.

After Installation Comes ISDN

"The goal is to have this new system installed by fall. Once this system is operating smoothly, the new ISDN telephone switch will be installed," adds Bill as he checks his master mission plan. "We want to maintain our reputation as the most responsive company in the industry way into the next century."