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Service,
support, and product enhancement are all important support services for DMAC. This multifaceted support
is important to all DMAC clients and DMAC. Client calls are answered
personally by service representatives during business hours. Most client problems are solved
"same day." Bugs are frequently fixed within hours and
rarely take more than five days.
As an enhancement to support services, DMAC now offers access to its knowledge base and on-line
help desk by clicking on the Knowledge Base button to the right. For
the past year DMAC has been adding to this knowledge base and moving information
to the base from other DMAC sources. Over time the knowledge base will continue to grow to
include as much as possible about DMAC products. All DMAC products are listed by
category in the knowledge base. DMAC phone support people use this database as
the first line of answers for support.
A rather slow Microsoft 2003 server hosts the knowledge base at DMAC's office. This is the same
server which is being used for testing the WebBase by DMAC 2 release. So if
the server is not available, DMAC thanks you for trying and asks you to try again later. DMAC wants
to know if the Microsoft 2003 server can continue to run regardless of the
percentage of capability load or other issues. In
a sense, visitors to the knowledge base are helping DMAC test WebBase by DMAC under
actual web conditions.
Now that DMAC has confidence in the approach,
reliability, and capability for WebBase by
DMAC 2, we at DMAC have opened a demo version of WebBase by DMAC 2 to general web traffic.
In 2005 WebBase by DMAC 2 was released for beta testing. The changes requested by
this beta testing are now in the Release 8.3 which became available in July 2006. The WebBase interface now links to the
Release 8.3 version of webbase. |
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